FAQs

A: We focus on 12 core industrial product categories, mainly including:

• Safety protection equipment: metal detectors, security scanners, security checkpoint platforms, safety bollards

• Storage solutions: safes, security trays, anti-theft storage cabinets

• Warning signs: various warning tapes, safety sign boards

• Smart industrial equipment: IoT sensors, smart monitoring devices

• Personal protective equipment (PPE): safety helmets, protective clothing, protective gloves, etc.

• Firefighting equipment: fire extinguishers, fire hydrants, emergency lighting

• Tools and hardware: industrial-grade manual/power tools

• Electrical components: circuit breakers, cables, distribution boxes

• Logistics packaging: pallets, returnable containers, packaging materials

• Cleaning supplies: industrial cleaners, dust removal equipment

• Office supplies: office furniture, stationery consumables

• Other industrial consumables

All products comply with international quality standards (ISO9001, CE certification, etc.).

A: We support combined orders across multiple product categories to lower the minimum order threshold for individual items. For further inquiries, please contact our sales team for accurate quotations.

A: Yes, we offer OEM/ODM customization services:

• Logo customization: Print your brand logo on the products.

• Specification adjustments: Dimensions, colors, and materials can be modified according to your requirements.

• Packaging design: Customized outer packaging boxes and instruction manuals.

• Function development: Tailored functional features for specific application scenarios.

A: We implement full-process quality control:

• Supplier screening: We partner only with factories that are ISO9001 certified.

• Incoming material inspection: 100% random sampling inspection is conducted before raw materials are accepted into storage.

• Production process monitoring: Real‑time quality checks are performed at critical production stages.

• Outgoing inspection: Random sampling tests are carried out on each batch before shipment.

• Third‑party certification: We regularly commission international testing agencies such as SGS and TÜV for independent verification.

• Warranty commitment: All products come with a 12‑ to 24‑month warranty period.

Should any quality issues arise, we promise to:

• Offer free return or exchange within 7 days.

• Bear the round‑trip shipping costs.

• Provide technical support to resolve any usage problems.

A: Our quotations are typically provided on either FOB (Free on Board) or CIF (Cost, Insurance and Freight) terms:

FOB price includes:

• Product cost

• Domestic transportation to the port of shipment

• Export customs clearance fees

Does not include: international freight charges and import duties.

CIF price includes:

• All FOB items

• International ocean/air freight

• Marine/aviation insurance

Does not include: destination port clearance fees and inland transportation costs.

Additional charges that may apply:

• Customization fees (for logo/specification modifications)

• Special packaging fees (wooden crates, moisture-proof packaging, etc.)

• Rush order fees (for expedited delivery)

We clearly list all cost breakdowns in our quotation, with no hidden charges.

A: We support a variety of international payment methods, including PayPal, Letter of Credit (L/C), Alibaba Trade Assurance, and RMB (CNY) bank transfers.

Payment Terms:

• Sample orders: 100% prepayment.

• Regular orders: 30% deposit + 70% balance payment before shipment.

• Long-term cooperative clients: Credit terms (Net 30/60/90) may be applied upon request

A: The delivery lead time depends on the product type and order quantity.

Expedited services:

• Paying a 15% expediting fee can shorten the lead time by 30–50%.

• Using air freight instead of sea freight can save 20–30 days (with freight costs increasing by 3–5 times).

Factors affecting delivery lead time:

• Public holidays (factory closures during the Chinese Spring Festival and National Day Golden Week).

• Fluctuations in raw material supply.

• Customs inspections (which may cause a probabilistic delay of 3–7 days).

Recommendation: We recommend consulting our stock availability 2 weeks in advance before placing an order to avoid project delays.

A: We offer flexible logistics solutions:

International shipping:

• Full Container Load (FCL): Suitable for large-volume orders – most cost‑effective, with a transit time of 25–45 days.

• Less than Container Load (LCL): For smaller quantities sharing a container – same transit time, slightly higher unit cost.

• Air express: DHL/FedEx/UPS – transit time 3–7 days, ideal for urgent orders.

• China‑Europe Railway Express: Rail freight – transit time 15–20 days, offering a cost‑performance ratio between sea and air freight.

Domestic delivery (within China):

• SF Express (next‑day or second‑day delivery)

• Deppon Logistics (for bulky/heavy cargo)

• JD Logistics (good coverage in remote areas)

Shipment tracking:

• A Bill of Lading number or tracking number will be provided within 24 hours after dispatch.

• Real‑time tracking is available via our official website or third‑party platforms (e.g., 17track.net).

• Email notifications will be sent at key milestones (departure, arrival, customs clearance, final delivery).

Insurance recommendation: For high‑value goods (exceeding USD 10,000), we strongly recommend purchasing transport insurance.

A: We commit to full responsibility throughout the entire process:

Damage found before signing for delivery:

• Take photos of the outer packaging and the damaged items.

• Refuse delivery or clearly note "outer packaging damaged" on the delivery receipt.

• Contact us within 24 hours with the photos and your order number.

• We will arrange a replacement or refund.

Concealed damage found after signing:

• Provide unboxing video/photos as evidence within 7 days.

• After verification, we will send replacement parts free of charge.

• We will also bear the return shipping costs.

Lost goods:

• Contact the logistics carrier immediately to obtain an official loss certificate.

• We will assist in filing a claim and assume liability for advance compensation.

• Full refund or reshipment – whichever you prefer.

Preventive measures:

• All shipments are packed with reinforced materials (foam, wooden frames, and waterproof film).

• Fragile items are labeled with "Handle with Care".

• For high‑value goods, we purchase full‑route transport insurance.

A: Yes, all products are covered by warranty services.

Warranty coverage includes:

• Free repair or replacement of defective parts.

• Remote technical support (via phone, video, or email).

• On‑site engineer dispatch when necessary (travel expenses to be negotiated between both parties).

Exclusions from warranty:

• Damage caused by human factors (drops, water intrusion, overload operation).

• Malfunctions resulting from failure to follow the instruction manual.

• Unauthorized disassembly or modification.

• Damage caused by natural disasters (earthquakes, floods, force majeure events).

A: Yes, we offer comprehensive technical support:

Pre‑sales consultation:

• Product selection recommendations (recommending suitable models based on your application scenarios).

• Technical solution design (e.g., overall layout of security inspection systems).

• Free sample testing (shipping costs to be borne by the customer).

During‑sales services:

• Installation guidance videos and illustrated manuals.

• Online video training (via Zoom/Teams).

• Tuning and parameter optimization suggestions.

After‑sales support:

• 7×24 online customer service (WeChat, WhatsApp, or email).

• Technical issue response within 48 hours.

• Remote software fault diagnosis.

• Express spare parts channel (free within the warranty period; at cost after warranty expires).

Knowledge base resources:

• Product user manuals (available in multiple languages as PDF downloads).

• Video tutorials for frequently asked questions.

• Industry application case library.

A: Our products have been sold to over 80 countries and regions worldwide:

Major markets:

• Asia: Southeast Asia (Vietnam, Thailand, Indonesia), the Middle East (UAE, Saudi Arabia), Japan and South Korea.

• Europe: Germany, the UK, France, Italy, Spain.

• Americas: the United States, Canada, Brazil, Mexico.

• Africa: South Africa, Nigeria, Kenya.

• Oceania: Australia, New Zealand.

Export qualifications:

• We hold import and export operation licenses.

• Our products are certified to international standards including CE, FCC, and RoHS.

• We comply with access standards of target markets (e.g., UL certification for the US, REACH regulations for the EU).

Restricted regions: Due to international sanctions or trade controls, we currently cannot ship directly to the following regions:

• Iran, North Korea, Syria, Crimea.

• If you have special requirements, please consult our compliance team for a feasibility assessment.