Q10: Do the products come with a warranty period?

A: Yes, all products are covered by warranty services.

Warranty coverage includes:

• Free repair or replacement of defective parts.

• Remote technical support (via phone, video, or email).

• On‑site engineer dispatch when necessary (travel expenses to be negotiated between both parties).

Exclusions from warranty:

• Damage caused by human factors (drops, water intrusion, overload operation).

• Malfunctions resulting from failure to follow the instruction manual.

• Unauthorized disassembly or modification.

• Damage caused by natural disasters (earthquakes, floods, force majeure events).